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December 2002
Do lean manufacturing methods translate to service organisations?
Seddon’s law
Seddon promotes ‘tosh’
Will the Chancellor call?
Public Sector news
Targets – a dead horse?
November 2002
Leadership – learning to see
2-D and 3-D: it is quite logical
Call centres: the true purpose
Seddon upsets the British Quality Foundation
The balanced score card
ISO 9000: 2000, will organisations convert?
Seddon goes to Government
October 2002
Incentives always get you less
Learning to ‘see’
Destroying morale in the public sector
Making targets in the health service
But we know its all c**p
Leaders just deny and blame
The minister should be in the dock
Lord Goldsmith gets it right!
September 2002
Thanks to my readers!
This call may be taped….
Heads Roll
Design against demand
Making it easy for ministers
August 2002
Is anyone listening?
Lets make more sales!
Crime detection rates worsen – who is to blame?
What is the purpose?
What is a capability measure?
Egan and the Housing Sector
July 2002
The not so innovative Think Tank
Targets damage policing
CRM in the Public Sector
The Deputy Prime Minister reviews housing targets
Frameworks for EGAN compliance
Using measures for performance improvement
Systems Thinking in the Public Sector
June 2002
ICL takes systems thinking around the world
Trust – we need more of it
Will Egan produce change in the construction sector?
Standards obviate knowledge
Specifying Loyalty
May 2002
UK tax on health – where will it go?
More bad news for ISO 9000
How do we complain against ISO 9000?
New books from Vanguard
Are call centre jobs going to India?
Systems thinking in the public sector
Signals from noise
April 2002
Incentives don’t drive sales
Service damages sales
Lord Macdonald won’t talk to me
Systems Thinking in the Public Sector – June 6th
Scottish minister visits systems thinking in action
Welsh government abandons Best Value
What are we teaching our children?
Signals from Noise
March 2002
Can you trust your doctor?
Systems thinking in the public sector – event June 6th
The PM shoots low
More ISO 9000 b*ll*cks
The costs of ‘make and sell’
The simplest changes are the hardest
February 2002
Systems thinking in the public sector
How to get the cops out?
De Bono has right analysis but wrong answer
Australian AQC goes under (!)
Bad management starts at school
More on bad behaviour fostered by ISO 9000
January 2002
The health service lottery
Do you have any difficult people?
More trouble with ISO 9000
From type 1 to type 2
