2004
November 2004
- The seven sisters?
- Vanguard better than ‘Best Value’
- Minister is in the dark
- The customer’s view
- Win awards! Push up costs and make service worse!
- NHS IT system costs up
- And government drives the human costs up
- De-regulation leads to worse service
- Bullying is on the up
- Bonuses reward speed over service
October 2004
- Dan agrees to acknowledge my ideas
- ISO lapse is an easy decision
- ISO numbers keep going down and up’
- Assessors are known as the ‘seven sisters’
- The NHS don’t want improvement
- A and E demand grows, but why?
- Sad, mad and glad: an intervention designed by dummies
- Systems observations of security
- Fit for the Future in German
- The Gershon Report