December 2006
- Where does ‘lean’ go next?
- Errors are a system problem
- A letter from the front line
- Call centre in trouble
- Inspection is unreliable – official
- Regulation drives feeding frenzy
- The case against sharing benefits processing
- Shared services event
- Victimising young people
- Vanguard in South Africa
- Vanguard accreditation
September 2006
- BIG boys on the ‘lean’ bandwagon
- Small boys trying it too
- ‘Lean’ health care requires supervision
- The Vanguard senseis speak
- Shared services – what works and what doesn’t?
- Vanguard getting IT partner
- Criminal justice: solving the right problem
- ‘Reform’ of legal aid
- Working to standards
- Spaces available on first Lean MSc
- The Toyota System for service organisations
August 2006
- Don’t let the ‘public sector’ thing stop you thinking
- 80% of the activity on targets is wasteful!
- Which targets should we ‘cut’?
- ‘Give us a wish list’
- But ‘freedom’ requires compliance
- Shared services – sharing Vanguard’s knowledge
- Now we know why Tony does not understand
- Audit Commission ‘having a huge impact’
- HMRC does ‘command-and-control lean’
- Vanguard opens in Denmark
- Seddon speaks in South Africa
July 2006
- Something must have been more important
- A classic tool-head problem
- Praise for a Vanguard client
- Fraud and benefits processing
- On being a ‘customer’
- Auditors drive the wrong behaviour?
- Tony gets his blaming in first
- Mystery shopping doctors
- Vanguard gets around the world
- Watch out for the pretenders
May 2006
- Please write to the minister
- The first step is unlearning
- Instead of unlearning managers pursue the wrong things
- When ‘lean’ is mean?
- Making numbers, not serving customers
- NHS joins the tools bandwagon
- The management factory ruins your health
- The money is being spent on IT
- More on ministerial targets
- Pay for ‘performance’ in the police
- “Freedom from Command and Control” – coming soon on DVD
April 2006
- Inspection: making it up as you go along
- A systems thinker meets his inspector
- If things look bad, change the measures
- Cranking up executive power?
- If you don’t make the target…
- A view from the front
- Fresh thinking about schooling
- The Toyota System for service organisation: a Vanguard Event
- Lean Fundamentals
- OK, OK, I am a professor
February 2006
- Tool heads confess
- What is the cost/benefit? It’s the wrong question
- Have you noticed the truth about analyses and plans?
- Is stopping the wrong thing doing the right thing?
- Some of the wrong things are really awful
- The man with no policies develops a stupid one
- The Audit Commission leads in the wrong direction
- Vanguard available in Universities
- Will they ever learn?