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December 2007
From great to outstanding
How not to share
Care that doesn’t care
HMRC staff blame ‘lean’
‘Lean’ is becoming a bad brand
Any tools interventions we can research?
Varney’s people a bit short on method
Is this the nuttiest target?
The new ‘Vanguard’ target
The two Johnnies
‘Lean’ Universities
November 2007
A message from South Africa
‘Check’ in a week
Understanding was Ohno’s favourite word
Takt time used to delude
Private sector learns faster
Failure to learn is systemic in public sector
A dumb new target
October 2007
A bout of depression
The Vanguard Village
Learning from industrial tourism
Mind-numbing logic driven by the regime
New procedures for persistent complainers
The system and behaviour
Command-and-control lean
A message from the engineers
September 2007
UK disease adopted down under
Target regime alive and well in Iraq
Vanguard’s claims ‘unsubstantiated’
Tool heads get it wrong in the NHS
Writing about success
August 2007
Does Varney have any evidence?
Varney’s ‘lean’ machine
‘Lean’ doesn’t work either
Hospital cheats appointments
NHS is going down the tools route
Clients talk about success
Why talking can be the wrong thing to do
Lexus has much to learn
So does Amazon
July 2007
Getting to the minister
Out-sourcing attractive to investors
Public sector being urged to take the same road
Six Sigma on the rocks
Tartan Blitz
Should I write about success?
June 2007
The Quality Renaissance
Kaizen Blitz
Tool heads threaten client
Womack on sustainability
‘It’s a system problem’
More HMRC nonsense
Ambulances making their numbers
Cops do the same
Choice-based lettings
Is the customer stupid?
The Case Against ISO 9000 – in Spanish
May 2007
Credit card companies that give good service
HMRC creating failure demand
The DWP is next
And who picks up the tab?
How do I differ from other lean thinkers?
Doomed to succeed
Why Kaizen Blitz gets on my…
Seddon in the Antipodes
The Quality Renaissance
Watch out for the pretenders
April 2007
I’ve had it with Barclaycard
CRM is a misnomer
Fear drives bankers
What drives Mrs Kelly?
Public services fell into a trap
Vanguard in the Antipodes
The Quality Renaissance
March 2007
What went wrong on the railways?
Not the time to have a huff
CPA results show ‘improvement’
From wrong to wronger
Forget risk, think knowledge
Just returning your call – to the UK
It’s the system stupid
February 2007
Command-and-control ‘lean’
Lean bananas
Lean in the NHS
Rapid Improvement Events: tools from fools
A dumb vision
Solving the wrong problem
Citizen-centred services: my second response to the White Paper
Deming Forum
January 2007
The future of lean
On the receiving end
Learning to see
Public sector targets
Shared services
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