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Vanguard Method applied in Children Services and “Troubled Families”

Vanguard Method Applied in Children’s Services and Complex (Troubled Families)

Over the last 5/6 years Vanguard have been pioneering the application of Vanguard Method (Systems Thinking Method and Intervention Theory) in a number of Care Services including Children Services and Complex Families (Troubled Families agenda).

This section demonstrates how Vanguard Method can be applied in these systems.

Tactics for learning about how these systems are currently designed and the thinking that governs the current system design

The consequence in terms of system design and performance from the customers perspective of the current design.

Sections

  1. What we have learnt in Complex Families
  2. What we have learnt in Children Services
  3. Case studies post redesign of the system

All of the learning indicates that design of such services should be local, based in a locality with expertise as near to the customer as possible. Vanguard have over the last few years learnt that this is the only way to create value for the customer and value for public services and the state.

Current media coverage of health and care services is advocating integration of services to benefit the customer however there is no method being used that actually makes this a reality.  The Vanguard Method, if applied consistently and led by leaders, would provide:

  • a locally based service,
  • designed to meet the demand,
  • adaptable and flexible enough to ensure effective use of resources, and
  • with the objective of building upon the strengths of individuals and communities to create resilient and independent networks of support.

Such an approach would release capacity and result in yet unrealized potential.

Vanguard and Locality jointly published a report in 2014, which illustrates how the Vanguard Method has been applied across a range of different organisations, including Children’s Services and agencies involved in supporting Complex (Troubled) Families.  You can read it here.

 

Feedback from Check – Children Services

Children Services – redesign high level

REDESIGN – Children Services Learning so far – Jan 2011

REDESIGN CHILDREN SERVICES- Key Levers for Change

Vanguard Method applied in Children Services and “Troubled Families”

Vanguard Method Applied in Children Services and Complex (Troubled) Families

Over the last 5/6 years Vanguard have been pioneering the application of Vanguard Method (Systems Thinking Method and Intervention Theory) in a number of Care Services including Children Services and Complex Families (Troubled Families agenda).

This section demonstrates how the Vanguard Method can be applied in these systems.

Tactics for learning about how these systems are currently designed and the thinking that governs the current system design

The consequence in terms of system design and performance from the customers perspective of the current design.

Sections

  1. What we have learnt in Complex Families
  2. What we have learnt in Children Services
  3. Case studies post redesign of the system

All of the learning indicates that design of such services should be local, based in a locality with expertise as near to the customer as possible. Vanguard have over the last few years learnt that this is the only way to create value for the customer and value for public services and the state.

Current media coverage of health and care services is advocating integration of services to benefit the customer however there is no method being used that actually makes this a reality. Vanguard Method if applied consistently and led my leaders would provide a locally based service, designed to meet the demand, adaptable and flexible enough to ensure effective use of resources and with the objective of building upon the strengths of individuals and communities to create resilient and independent networks of support. Such an approach would release capacity and result in yet unrealized potential.

Please refer to Vanguard and Locality report

Feedback from Check – Children Services

Children Services – redesign high level

REDESIGN – Children Services Learning so far – Jan 2011

REDESIGN CHILDREN SERVICES- Key Levers for Change

The Vanguard Method

Vanguard helps service organisations change from a conventional ‘command-and-control’ design to a systems design.

Vanguard will NOT: send in the suits; write reports; do ‘training’.

Vanguard experts work alongside you to help you study and then redesign your services.

Click here to learn more about the clients we work with and the results that they have achieved by using The Vanguard Method.

Click here to learn more about the Vanguard Method.

The Vanguard Method

Vanguard helps service organisations change from a conventional ‘command-and-control’ design to a systems design.

Vanguard will NOT: send in the suits; write reports; do ‘training’.

Vanguard experts work alongside you to help you study and then redesign your services.

Click here to learn more about the clients we work with and the results that they have achieved by using The Vanguard Method.

Click here to learn more about the Vanguard Method.

The Vanguard Method

Vanguard helps service organisations change from a conventional ‘command-and-control’ design to a systems design.

Vanguard will NOT: send in the suits; write reports; do ‘training’.

Vanguard experts work alongside you to help you study and then redesign your services.

Click here to learn more about the clients we work with and the results that they have achieved by using The Vanguard Method.

Click here to learn more about the Vanguard Method.

John Seddon is back. This time with an uncompromising account of Whitehall’s effect on our public services. It’s a damning read and may cause some serious fireworks.

Published 5th November 2014 from Triarchy Press.

In The WHITEHALL Effect, John Seddon explains how successive governments have failed to deliver what our public services need and exposes the devastation that three decades of political fads, fashions and bad theory have caused. With specific examples and new evidence, he chronicles how the Whitehall ideas machine has failed on a monumental scale – and the impact that this has had on public sector workers and those of us who use public sector services.

The WHITEHALL Effect provides fresh insights into some of the most challenging issues of our time (because of their impact on health, education, policing and all public services) and reveals the unprecedented opportunity we now have to create the public services we all deserve.

Required Reading…
“We need a new paradigm that puts the citizen/customer first, drives value into the lives of recipients and costs less… This is the challenge behind what needs to be our 21st-century vision for services-to-the-public. The Whitehall Effect sets out the way we might deliver better services. It should be required reading for anyone who delivers a service to the public.”

The Foreword is written by Lord Victor Adebowale.  You can read the Foreword in full here.

Woohoo! We’ve got a new event

An error has occurred.

I’m just testing how this works.  Fingers crossed.

 

The Whitehall Effect – John Seddon’s new bestseller Featured

How Whitehall became the enemy of great public services and what we can do about it

whitehall effect - draft image

To be published late 2014.

John Seddon is back. This time with an uncompromising account of Whitehall’s effect on public services. And it’s a damning read.In his new book he explains how successive governments have failed to deliver what our public services need and exposes the devastation that three decades of political fads, fashions and bad theory have caused. With specific examples and new evidence, he chronicles how the Whitehall ideas machine has failed on a monumental scale – and the impact that this has had on public sector workers and those of us who use public sector services.In The Whitehall Effect, John Seddon provides fresh insights into some of the most challenging issues of our time and reveals the unprecedented opportunity we now have to create the public services we all deserve.


In the book

  • Why don’t public services work very well? One key reason is that  they have been ‘industrialised’.Part 1 explains why call centres, back offices, shared services, outsourcing and IT-led change almost always lead to service failure. It explains, in particular, why ‘economies of scale’ are a myth.
  • Part 2 proposes a better (and tried-and-tested) alternative to the alienating and unresponsive experience of industrialised public services. Good services are attuned and sensitive to peoples’ needs. Where the ‘industrialised’ approach tries to drive down costs but invariably drives them up, the better approach – managing value – drives costs down significantly.
  • Part 3 challenges conventional thinking and received wisdom about public services. Targets, inspection and regulation have to be part of the solution, don’t they? Seddon explains why they’re actually part of the problem and shows that the most effective lever of change and improvement is to stop ‘managing’ the people (public sector staff and managers) and start managing the system they work in.
  • Part 4 discusses some of the current fads in public-sector reform:  ‘choice’,  ‘managing demand’, ‘nudge’ and ‘lean’.  Politicians pursue them  because they are plausible and fit their narrative, the story they like to tell about reform. But these fads only make public services worse or, at best, detract from the opportunity at hand.
  • The opportunity John Seddon describes is breathtaking. We can undo the costly debacle of public sector ‘reform’, but only if we first change Whitehall. In Part 5 he describes how Whitehall is systemically incapable of listening to and acting on evidence and finally turn to how Whitehall needs to change if we are to turn away from the mistakes of the last 35 years and realise the profound opportunity.

Readership

In The Whitehall Effect John Seddon explains why all this has happened and how we can fix the problem. Making this a handbook for:

  • politicians, their advisers and civil servants who want to do better
  • voters who want to hold their MPs to account
  • anyone interested in public sector reform.

Campaign: Operation Whitehall Featured

This is where we are going to tell people that they should give a copy of ‘The Whitehall Effect’ to their MP.

There will be links and whatnot on this page.

And perhaps a selection of feedback from MPS.