From left to right, A representative from iESE, Trevor Cartwright, Deputy Leader of Fareham BC, Lindsey Ansell, Head of Corporate Services Fareham BC and David Puttick, Vanguard Consulting

From left to right, A representative from iESE, Trevor Cartwright, Deputy Leader of Fareham BC, Lindsey Ansell, Head of Corporate Services Fareham BC and David Puttick, Vanguard Consulting

Fareham Borough Council celebrated picking up a ‘Remodelling Local Services’ prize at the prestigious Improvement and Efficiency Awards (IESE) Awards on 2nd March 2016.

Fareham Borough Council was nominated for the award because they have completely remodelled how services are accessed across the Council, whilst at the same time improving the customer experience which has already generated £500,000 in savings per year.

It is not just the services that have been remodelled however. By working with a Vanguard consultant, to work with teams across every service area of the Council, the transformation has extended to the actual culture of the organisation, so that every process is looked at through the eyes of the customer.

Executive Leader, Cllr Seán Woodward says, “Since 2013 we have been working closely with Vanguard to change the way in which we work in order to provide a better service to our customers.  We have also achieved very significant financial savings at the same time as providing improved services. Winning this award celebrates the hard work and effort put in to help provide excellent services.”

Read more here.