beyond command and control

One Response to “Failure demand: from the horse’s mouth with John Seddon”

  1. Reasons for weak productivity and poor-quality public services exposed - Connect-World

    […] Seddon says: “Whether you are a consumer trying to get your telephone provider to do something or someone whose life has fallen off the rails trying to get help from the State you are subjected to experiences that are bureaucratic, time-consuming, frustratingly repetitive and, all too frequently, unhelpful. The cost to ‘customers’ is nothing compared to the cost created in the service providers. Failure demand is the signal that ought to make leaders sit up.” To access this event online or to find out more visit […]


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