Webinar: Thursday 25th April 2019, 10am -11am
Joanne Gibson and Charlotte Pell, Vanguard Consulting
We have worked with a variety of social care organisations in the public and voluntary sectors. Our studies show that many public service systems are set up to assess rather than understand, to transact rather than build relationships, to refer on cases rather than taking individual responsibility, and to prescribe packages of activity instead of taking the time to understand what might improve someone’s life. The result? The problems people face are not resolved, public services generate escalating levels of ‘failure demand’, and costs are driven ever upwards.
How can things be done differently? What might a concrete alternative look like?
The Vanguard Method is unique in that it starts by studying a service as a system from the service user’s point of view, to gain knowledge of the ‘what and why’ of current performance.
Join this webinar to find out:
- The key Vanguard Method principles required to understand how and why your current system works in the way that it does
- Results achieved by organisations that have started to work in a different way
- How to evaluate the performance of your own system on a 12-day practical course, accredited by Kingston and St George’s University of London.
To join the webinar, you need a laptop, computer, smart phone or tablet with a connection to the internet. You don’t need any other special software or equipment to take part.
Sign up now and you will receive further instructions for how to join the webinar on Wednesday 24th April 2019 and a reminder to join shortly before it is due to start on Thursday 25th April 2019.