Academic articles and published works
- A Systematic Approach to Service Improvement Evaluating Systems Thinking in Housing
- Commissioning Advice Services in Portsmouth
- Delivering Public Services that Work (Volume 1)
- Delivering Public Services that Work (Volume 2)
- Efficiencies in Public Service Delivery in From Recession to Renewal
- Evaluating Systems Thinking in Housing
- Freedom from Command and Control
- I Want You To Cheat
- Jaaron & Backhouse 2014 Service organisations resilience using the Vanguard Method
- Leading Lean Action to Transform Housing Services
- Lean and Systems Thinking in the Public Sector in Wales
- Locality and Vanguard (2014): Saving money by doing the right thing
- Rethinking Lean Service, in Service Design and Delivery
- Systemic Practice and Action Research
- Systems Thinking and Public Sector Performance
- Systems Thinking in the Public Sector
- Systems thinking, lean production and action learning
- Systems Thinking: From Heresy to Practice
- Taking a systems approach to IT systems
- The Achilles’ heel of scale service design: Universal Credit in the UK
- The Germ Theory of Management
- Vanguard Method and performance, Jaaron and Backhouse, 2012
- Why aren’t we all working for Learning Organisations?