If quality is concerned with changing behaviour, why do we leave so much to chance?
Organisations need to design into their TQM programmes the means for people to tackle and solve quality problems.
To read the full article click here.
If quality is concerned with changing behaviour, why do we leave so much to chance?
Organisations need to design into their TQM programmes the means for people to tackle and solve quality problems.
To read the full article click here.