Business process re-engineering and culture change
It is time to stop paving the cow paths. Instead of embedding outdated processes in silicon and software, we should obliterate them and start over.
We should “reengineer” our businesses: use the power of modern information technology to radically redesign our business processes in order to achieve dramatic improvements in their performance.
Michael Hammer, 1990 ‘Reengineering Work: Don’t Automate, Obliterate’ Harvard Business Review July-August
Business Process Reengineering (BPR) was created as a way to achieve significant change in organisational performance. BPR emerged from the writings of Hammer and his co-author James Champy in the early 1990s.
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