Housing Benefits transcript
In October 2005, Vanguard presented the Freedom from Command and Control show, an event held in London and Edinburgh.
One section of the show described what people learned when they took a systems view of Housing Benefits processing. In short, they learned two things: how to re-design the service to make it far better for claimants AND reduce costs; and just how misguided the Minister’s guidance is. You can read the transcript here.