All models are wrong. Some are useful.

George Box, in Box, G. E. P.; Draper, N. R. (1987), Empirical Model-Building and Response Surfaces, John Wiley & Sons p424

The British (and European) Quality Award framework is intended to help managers take stock of where their organisation is today and help them determine what to do next to further the application of quality principles. It would appear to be quite straightforward. However, our experience of organisations conducting self-assessments has identified weaknesses in the process.

To read the full article click here.