In so many command and control organisations, change is seen as:

• project work
• additional to the regular day job
• something that needs ‘managing’ (putting in)

Change is typically imposed on people. When the anticipated results are not forthcoming, more management or project resource is allocated.

Starting any change by doing ‘check’ is a far more effective route. Understanding what a system is doing and why, leads to a clearer focus on how to change it. It also illustrates why command and control is unlikely to work – all the system conditions maintaining the status quo become evident.