In 1996 we decided that opinion research into ISO 9000 was leading nowhere in terms of learning about what registration was doing to the performance of companies. Instead, therefore, we decided to look closely at individual cases to learn more about what ISO 9000 had meant in practice and how registration had affected business performance.
We now take the view that registration to ISO 9000 will predictably cause sub-optimisation.
Introduction read more
Case 1 read more
Case 2 read more
Case 3 read more
Conclusions read more
Appendix 2 – Manchester Business School research
Appendix 3 – A brief history of ISO 9000