It is axiomatic that there is no change without leadership.

Whether leaders appreciate it or not, their behaviour has a profound impact on the system. The fish rots from the head.

Leadership is the engine of change. It can also be the reason for no change or sub-optimisation.

It is of little value to have ‘mission statements‘ and the like. Exhortations are aimed at the wrong people.

To lead an organisation through change, leaders need to know how to understand their organisation as a system. When they have that knowledge they can point to the relationship between their own thinking, the system – the way the work works – and performance (revenue, efficiency, customer satisfaction and morale)..