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beyond command and control

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Recommended reading

  • Argyris, C – Good Communication That Blocks Learning
  • Bogsnes, B – Implementing Beyond Budgeting: Unlocking the Performance Potential, 2nd Edition
  • Carlzon, J – Moments of Truth
  • Davis, R – Beyond The BS5750/ISO 9000 Certificate
  • Deming, W E – Out of the Crisis
  • Deming, W E – The New Economics
  • Gilbert, T F – Human Competence: Engineering Worthy Performance
  • Herzberg, F – One More Time: How do you motivate employees?
  • Hope, J – Beyond Budgeting: How Managers Can Break Free from the Annual Performance Trap
  • Ishikawa, K – What is Total Quality Control? The Japanese Way
  • Johnson, H T and Bröms, A – Profit Beyond measure
  • Juran, J – Managerial Breakthrough
  • Kohn, A – No Contest : The Case Against Competition
  • Kohn, A – Punished by Rewards
  • Middleton, P – Delivering Public Services That Work: Vol. 1
  • Mintzberg, H – The Rise and Fall of Strategic Planning
  • Neave, H R – The Deming Dimension
  • Owen, M H – SPC and Business Improvement
  • Pell, C – Delivering Public Services That Work: Vol. 2
  • Pink, D – Drive
  • Scherkenbach, W W – Deming’s Road to Continual Improvement
  • Seddon, J W – Freedom from Command and Control
  • Seddon, J W – I Want You to Cheat!
  • Seddon, J W – Systems Thinking in the Public Sector
  • Senge, P M – The Fifth Discipline
  • S.E.P.S.U – UK Quality Management – Policy Options
  • Shewhart, W A – Statistical Method From the Viewpoint of Quality Control
  • Tribus, M – The Germ Theory of Management
  • Vandemerve, S – From Tin Soldiers to Russian Dolls
  • Wheeler, D J & Chambers, D S – Understanding Statistical Process Control
  • Womack, J P, Jones, D T & Roos, D – The Machine That Changed The World

Introduction to Vanguard e-learning

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