In order to move organisations from a command and control to a systems thinking logic, Vanguard has developed a version of Deming/Shewhart’s ‘Plan-Do-Check-Act’ cycle (Deming 1982 p88), with the emphasis on confronting managers starkly with the failings of the current system by starting at ‘Check’.
This three step cycle (understand the current organisation as a system, identify levers for change and then take direct action on the system) can be thought of as following the steps Check – Plan – Do. If you know the ‘what and why’ of current performance, you will have confidence in planning and executing change.
Stage in process |
What is it? |
What does it do? |
Check |
An analysis of the what and why of the current system |
Provides a sound understanding of the system as it is and identifies waste and the causes of waste. ‘Check’ asks:
|
Plan |
Exploration of potential solutions to eliminate waste |
Provides a framework to establish what the purpose of the system should be and how the flow of work can be improved to meet it. ‘Plan’ asks:
|
Do |
Implementation of solutions incrementally and by experiment |
Allows for the testing and gradual introduction of changes whilst still considering further improvement.
|
And then an organisation should begin the cycle again, returning regularly to Check to see how well things are working from a customer’s point of view.