Traditional command-and-control cultures obviate learning by literally ‘commanding’ and ‘controlling’ the work, and making decisions about the work far away from it with arbitrary measures.
|Traditional Culture||Improvement Culture|
|I am my job||The system/processes has a purpose|
|Functional ethic (win / lose / blame)||Process ethic (cooperation for improvement)|
|Attention to output (causes distortion)i.e. ‘fix’ mentality||Attention to process/system (what causes patterns?) ie: ‘learn’ mentality|
|Decisions made by management||Decisions-making in the work|
|Design separated from processes||Design from process|
An improvement culture is much more than slogans. When design is in process and decision-making is in the work, using real measures, the system becomes adaptive; learning and improvement is natural and continuous.