In this sixth video in the series from the Vanguard Method and Beyond Budgeting event, Vanguard Ireland’s founder, John Little, gives an overview of Vanguard’s work in Housing Repairs.

John illustrates how current measures-in-use are either direct financial controls or derived from financial controls and shows how these measures sub-optimise performance.  For many housing repairs organisations, John demonstrates how budget management is at the heart of sub-optimal performance and gives examples of how services have been re-designed, on the basis of knowledge, to be far more effective: much better service at much lower costs.

John illustrates the new measures in place, how they are used to improve performance and how leaders are now able to predict performance going forward.