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Better service reduces costs

 

  • Purpose measures method
  • Culture change is free

Introduction to Vanguard e-learning

Free content

  • Library
    • Dr Deming’s aphorisms
    • Intervention
    • Regulation and inspection
    • Risk management
    • tVM and People Centred Systems
    • tVM and contact centres
    • Tools for fools
    • Videos: General
    • Videos: The Vanguard Method in action
    • Who’s Who: system thinkers
    • Articles
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    • Command and control
    • Customers
    • Failures of change
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    • ISO 9000
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    • Managing Change
    • Misguided behaviour
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    • Recommended reading
    • Some tactics for getting started
    • Standards and targets
    • Strategy
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  • tVM and systems thinking
  • What can we learn from programmes of change?
  • Thinking things

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  • How to Study
  • How to Design
  • Applications
  • Intervention Tactics

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