This video was filmed in Douglas, Isle of Man in December 2015. Leaders at Lloyds Bank International talk about the Vanguard Method and the results they have achieved applying it in Global Account Opening and International Payments.

You’ll hear:

Peter Reid, Island Director,
Dan Stevenson, Business Development Director,
and
Adam Menton, Service Excellence Manager,

describe how they are using the Vanguard Model for Check to understand their Purpose in customer terms, get knowledge about the nature of demand coming into their business, and identify what matters to their customers.

Find out more about the Vanguard Method in Financial Services and hear directly from Leaders of Financial Services organisations at The Vanguard Method in Financial Services event, London, 10 March 2016.