E
telecoms

Telecoms

Dramatically improving customer experience, network resilience and financial performance

E
financial services

Financial Services

Changing the economics of financial services through better service to customers

E
housing

Housing

Improving performance by doing the right thing for people and their properties

E
emergency services2

Emergency Services

Increasing capacity and responsiveness to incidents and their causes

E
contact centre

Contact Centres

Optimising customer satisfaction and resources by removing failure demand

E
third sector

Third Sector

Understanding, and doing, what really matters to people

E
health and care

Health and Care

Busting targets and myths by understanding what is really happening and why

E
public services

Public Sector

Saving money by doing the right thing

E
IT feature image

IT

Supporting services better, faster, cheaper