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beyond command and control

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Thinking flaws of the core paradigm

 

  • 95% of performance is governed by the system
  • Failure demand
  • Absorbing variety
  • The core paradigm
  • The truth about targets
  • The Achilles’ heel of scale service design: Universal Credit in the UK

Introduction to Vanguard e-learning

Free content

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  • tVM and systems thinking
  • Programmes of change
  • Thinking things
    • Traditions to be questioned
    • Counter intuitive truths

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  • How to Study
  • How to Design
  • Applications
  • Intervention Tactics

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