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beyond command and control

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Management’s job as control


 

  • Management by fear
  • Service is delivered by the system
  • Taking a whole system view
  • Attention to output
  • People do what you count, not what counts
  • Motivation?

Introduction to Vanguard e-learning

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  • tVM and systems thinking
  • Programmes of change
  • Thinking things
    • Traditions to be questioned
    • Counter intuitive truths

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