Studying failures of change can be instructive. We should avoid rationalising failure and instead see what it can teach us about change, lest we continue to make the same mistakes.

This part of the site contains a system-thinker’s reflections on learning from failures of change.

mystery shopping 168 x 168Prince II 168 x 168Customer Care 168 x 168From tqm to lean 168 x 168Lean 168 x 168The Balanced Scorecard 168 x 168Decats 168 x 168Commissioning 168 x 168Payments by results 168 x 168Excellence Model 168 x 168Best Practice 168 x 168Deliverology 168 x 168