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beyond command and control

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DECATS


 

  • Economy of scale is a myth
  • Manage value not cost
  • Improve before you share
  • DECATS: View from the front line
  • DECATS: What’s in a name?

Introduction to Vanguard e-learning

Free content

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  • tVM and systems thinking
  • Programmes of change
    • Mystery Shopping
    • Prince II
    • Customer Care
    • From TQM to lean
    • Lean
    • The balanced scorecard
    • DECATS
    • Commissioning
    • Payment by results
    • Excellence Model
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    • Deliverology
  • Thinking things

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