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beyond command and control

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Deliverology

 

  • Deming on targets
  • Read Chapter 8, ‘Deliverology: the science of delivery, or dogmatic delusion?’ from John Seddon’s book, ‘Systems Thinking in the Public Sector’
  • The consequences of Deliverology in the UK

Introduction to Vanguard e-learning

Free content

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  • tVM and systems thinking
  • Programmes of change
    • Mystery Shopping
    • Prince II
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    • From TQM to lean
    • Lean
    • The balanced scorecard
    • DECATS
    • Commissioning
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    • Deliverology
  • Thinking things

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