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beyond command and control

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Excellence Model


 

  • ISO9000 and quality
  • Experience is not the same as knowledge
  • The core paradigm
  • Without theory there is no learning
  • I used to be a tool head
  • Three questions to ask about any tool

Introduction to Vanguard e-learning

Free content

  • Library
  • tVM and systems thinking
  • Programmes of change
    • Mystery Shopping
    • Prince II
    • Customer Care
    • From TQM to lean
    • Lean
    • The balanced scorecard
    • DECATS
    • Commissioning
    • Payment by results
    • Excellence Model
    • Best Practice
    • Deliverology
  • Thinking things

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