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From TQM to lean


 

  • Don’t go to Japan
  • Lean
  • Systems thinking and Lean
  • The birth of TQM
  • Deming on TQM
  • 98% of lean programmes fail
  • Measures that help or hinder?
  • Measurement gone mad

Introduction to Vanguard e-learning

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  • tVM and systems thinking
  • Programmes of change
    • Mystery Shopping
    • Prince II
    • Customer Care
    • From TQM to lean
    • Lean
    • The balanced scorecard
    • DECATS
    • Commissioning
    • Payment by results
    • Excellence Model
    • Best Practice
    • Deliverology
  • Thinking things

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